Privacy Policy

We collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our “Services”). Your personal data includes information such as:

  • * Name
  • * Address
  • * Telephone number
  • * Email address
  • * Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process.

What we collect:

We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:

  • (1) create an account or purchase any of our Services (eg: billing information, including name, address, payment details);
  • (2) request assistance from our customer support team (eg: phone number, case notes);
  • (3) complete contact forms or request newsletters or other information from us (eg: email); or
  • (4) participate in contests and surveys, apply for a job, or otherwise participate in activities we promote that might require information about you.

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account related information is collected in association with your use of our Services, such as account number, purchases, information requests, support requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites allow us to track your browsing behaviour e.g. links clicked, items purchased and your device type. This allows us to provide you with more relevant product offerings, a better experience on our website and mobile applications, and to collect, analyse and improve the performance of our Services. You can control the technologies we use by managing your settings through your browser or via third-party tools, such as Disconnect, Ghostery and others. Help on how to manage your browser settings can be found here:

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

How we utilise information:

We believe in both minimising the data we collect and limiting its use and purpose to only that

  • (1) for which we have been given permission
  • (2) as necessary to deliver the products and Services you purchase or interact with, or
  • (3) as we might be required or permitted for legal compliance or other lawful purposes.

Sharing with trusted third parties:

We may share your personal data with third parties with which we have partnered to enable us to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • • Processing credit card payments
  • • Serving advertisements
  • • Conducting contests or surveys
  • • Performing analysis of our Services and customers demographics
  • • Communicating with you, such as by way of email or survey delivery
  • • Customer relationship management

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you:

We may contact you directly or through a third party service provider regarding the products or services you have purchased from us, such as is necessary to deliver transactional or service related communications. We may also contact you with offers for additional products and services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • • Email
  • • Text (SMS) messages
  • • Telephone calls
  • • Automated phone calls or text messages

You may also update your subscription preferences with respect to receiving communications from us and/or our partners by accessing your “Account Settings” page.

Compliance with legal, regulatory & law enforcement requests:

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. As such, we may be required to disclose personal data about you to these government or law enforcement officials or private parties at our sole discretion.

Website analytics:

We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics and FaceBook). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies.You can control the technologies we use by managing your settings through your browser or via third-party tools, such as Disconnect, Ghostery and others. Help on how to manage your browser settings can be found here:

Targeted advertisements:

Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites such as Facebook, Twitter, Google and Microsoft. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. You can control the technologies we use by managing your settings through your browser or via third-party tools, such as Disconnect, Ghostery and others. Help on how to manage your browser settings can be found here:

Third-party websites:

Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data:

To easily access, view, update or delete your personal data (where available), or to update your subscription preferences, please sign into your Account and visit “Account Settings.”

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. If you are unable for any reason to access your Account Settings, please contact us via email at

How we secure, store and retain your data:

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

  • • Mandated by law, contract or similar obligations applicable to our business operations;
  • • For preserving, resolving, defending or enforcing our legal/contractual rights; or
  • • Needed to maintain adequate and accurate business and financial records.

    Changes in our Privacy Policy:

    We reserve the right to modify this Privacy Policy at any time.

    Contact us:

    If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact us by email at

    We will respond to all requests, inquiries or concerns within 30 days.